Returns & Refunds

At BLUE OAK STORE, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

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1. Return Eligibility

• You may return most unused and undamaged items within 14 days of delivery.

• Items must be returned in their original packaging with all parts, accessories, and documentation.

• Custom, made-to-order, or clearance items are non-returnable unless defective or damaged upon arrival.

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2. How to Start a Return

To begin the return process, please contact us:

📧 Email: muhammad@blueoakstores.com
📞 Phone: (573) 537-0838

Include your order number, the item(s) you want to return, and the reason for the return. We’ll respond with return instructions and the return shipping address.

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3. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or the wrong item was sent.

• We recommend using a trackable shipping service and keeping proof of shipment.

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4. Refunds

Once we receive and inspect your return:

• If approved, a refund will be issued to your original payment method within 5–7 business days.

• Shipping fees are non-refundable, unless the return is due to our error.

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5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement, repair, or full refund at no additional cost to you.

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6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

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Questions?

We’re here to help.
📧 muhammad@blueoakstores.com
📞 (573) 537-0838